I wouldn’t think so. What model camera? What firmware version? Johnny may have a different firmware but it’s going to depend on the model.
Facebook, the Spartan Camera page, private messaging? If so, you’ve probably been talking to me. However, if that’s the case, I haven’t been aware that you’ve been trying to get help for a couple of weeks. I think that I’ve been waiting on message back from several people, you may be one of them.
It’s possible that your camera needs to have the firmware reflashed, which has to be done at headquarters.